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This is the most important document your company must obtain to do any business in Kenya.

Kenya Revenue Authority (KRA) PIN can be used to open a business bank account, perform tax returns on rental income, applying for Government tenders, purchase of land, buying and selling a property and many other business transactions.

Please note that we do not offer KRA PIN registration services for individuals. We only offer company KRA PIN registration for our Premium Plan customers.

However, we will be happy to provide you with information that will assist you to get a solution. Please go through the following information and see which is relevant to your inquiry.

How do I register my individual KRA PIN?

Here is a link to a guideline on how to register on iTax for your PIN – http://www.dealpoa.com/register-kra-pin-using-itax-system/

How can I download and print my KRA PIN?

Here is the instruction on how to download your iTax KRA PIN once you have logged in to your iTax account (https://itax.kra.go.ke);

  1. Click on ‘Registration’ → ‘Reprint PIN Certificate’ from the menu bar.
  2. Select ‘Applicant Type’.
  3. Enter ‘Taxpayer PIN’, if Applicant Type is other than Taxpayer.
  4. Click ‘Submit’ to generate PIN Certificate.
  5. Click ‘Cancel’ to go back to the homepage.
  6. Click ‘OK’ to continue to regenerate PIN certificate if Submit is clicked.
  7. Click ‘Cancel’ to cancel regenerate PIN certificate if Submit is clicked.
  8. Click on ‘Click here to download PIN Certificate’.
  9. Click ‘Back’ to go to the main page.

Detailed instructions (including screenshots) on how to download your iTax KRA PIN can be found on this PDF link – http://dealpoa.com/pdf/KRA_iTax_PIN_Certificate_Download_Instructions.pdf

How can I get my KRA Password?

If you had registered your KRA PIN using iTax, the system should have sent you the password to your email address that you had entered during your application. You will need to check your email inbox or spam folder.

In the event you didn’t get the password on your email, you can try and visit iTax official website – https://itax.kra.go.ke and enter your PIN number and when prompted for password, you can go for the ‘forgot my password’ option.

FORGOT/LOST/MISPLACED YOUR KRA PIN

If you had registered your KRA PIN using iTax, the system should have sent you the username and password to your email address that you had entered during your application. You will need to check your email inbox or spam folder so you can try and retrieve your KRA PIN.

In the event you didn’t get the password on your email, you can try and visit iTax official website – https://itax.kra.go.ke and enter your PIN number and when prompted for password, you can go for the ‘forgot my password’ option.

However, if you had registered your KRA PIN offline, then you will need to visit KRA offices with your original ID and they should be able to help you. Or you can also contact KRA via email (callcentre@kra.go.kecontrolroom@kra.go.ke) and request them to resend it to you via iTax system if you had registered for it online. You might be required to attach your copy of ID to prove your identity.

What do I do if my iTax account locked?

If you find that your iTax account is locked, we advise you to request KRA to unlock your account and to request them to resend you the login details. You can try and contact KRA Customer Care via email by sending your request to callcentre@kra.go.kecontrolroom@kra.go.ke

How do I change my email for my KRA PIN Certificate?

We would advise you to go to KRA offices and request them to manually update your email address. They will need your proof of ID so they can be able to make those changes and be able to issue your KRA PIN to your new email account. If you are not able to visit their offices, you can alternatively request for your email address to be changed by sending them an email informing them that you would like to change your email address. Please remember to mentioned the old email address, give them your new email address and also attach a copy of your ID to prove your identity.

How do I make my online returns?

Please visit this link which will provide you with instructions on how to make your online tax returns via iTax system – http://www.kra.go.ke/web-help/index.htm

Once you have open that link, you will need to click on “e-Return” menu on the left side of the page.

Then you can click on either ‘Original Return’ or ‘Amended Return’ or ‘Nil Return’ or ‘View Return’ depending on what you want to accomplish for your online returns.

You can follow those instructions given and you should be able to resolve your issue.

How do I reactivate my iTax KRA PIN?

Please find instructions on how to reactivate your iTax KRA PIN. You’ll need to first login to your iTax account (https://itax.kra.go.ke/);

  1. Login into system with PIN.
  2. Click on ‘e-Reactivation’ link from menu for opening e-Reactivation Form.
  3. Select ‘Applicant Type’
  4. Enter ‘Taxpayer PIN’ if Applicant Type is “Agent, Legal Representative and Next to Kin” is selected and Based on Taxpayer PIN Taxpayer Obligation get auto populated.
  5. Select ‘Tax Obligation’.
  6. Enter ‘Reason for Reactivation’ with respect to Tax Obligation.
  7. Click on ‘Submit’ button to submit the data.
  8. Click on ‘Back’ button to go to Home page.

How do I deactivate my iTax KRA PIN?

Please find instructions on how to deactivate your iTax KRA PIN. You’ll need to first login to your iTax account (https://itax.kra.go.ke/);

  1. Login into system with PIN.
  2. Click on e-Dormance link from menu for opening e-Payment Registration Form.
  3. Select Applicant Type
  4. Enter Taxpayer PIN if Applicant Type is “Agent, Legal Representative and Next to Kin” is selected and Based on Taxpayer PIN Taxpayer Obligation get auto populated.
  5. Select Tax Obligation.
  6. Select Effective from date with respect to selected Tax Obligation.
  7. Enter Effective to Date with respect to selected Tax Obligation.
  8. Select Reason for Dormance.
  9. If Reason “Other” is selected then enter descriptive reason.
  10. Click on Submit button to submit the data.
  11. Click on Back button to go to Home page.

How can I access the KRA PIN checker?

Please visit this link from iTax official website and you should be able to check it there – https://itax.kra.go.ke/KRA-Portal/

How do I activate my VAT obligation?

You will need to login to your KRA PIN online through iTax, then go to Amendments section. You will be able to now add VAT as a tax obligation on your company KRA PIN. Please note that you should not make this amendment lightly since the reversal procedure is harder.

I can’t seem to find a solution to my KRA PIN issue on this article, what should I do?

However, if you don’t find your solutions on the above information, then we would recommend you to contact KRA Customer Care who are in a better position to assist you. Please find their contact details below;

Tel: +254 (020) 4999 999
Cell: +254 (0711) 099 999
Email: callcentre@kra.go.kecontrolroom@kra.go.ke

Hope you find the above information useful.

Here is to your success!

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