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How To Register KRA PIN Using ITax System

How To Register KRA PIN Using iTax System

KRA has recently migrated from ITMS system to the new iTax system. Here is the instruction on how you can register your own PIN using iTax system.

Step 1: Access the iTax System

First of all, you need to click on this link to access the iTax system website – https://itax.kra.go.ke or you can search on Google the word “itax kra” and you should be able to get the website link.

Step 2:  New PIN Registration

If you are unregistered user and would like to register your PIN, then on the right column you will be able to see a link named “New PIN Registration” under the Unregistered Users. Click on that link to proceed.

Step 3: e-Registration

Once you have reached this point, you will need to select the Taxpayer Type you fit in the drop-down field. The options available are;
Individual – personal, students, employee, entrepreneurs
Non-Individual – for businesses and companies
You will also be expected to select the Mode of Registration whether it is “Online Form” or “Upload Form”.

Step 4: Basic Information

You will now be required to fill in your information on this form with accurate details. Once you complete inputting your details, you will need to click “Next” in order to proceed to the next section.

Step 5: Taxpayer Obligation Details

KRA has added some new improvement on the way you will need to meet the tax obligation requirements. In the previous ITMS, you were only expected to tick a checkbox. However, on the new iTax system, you are expected to put the registration date next to the tax obligation that you have selected.

Step 6: Source of Income

iTax system has brought in a new requirement that will expect all taxpayers to mention their source of income.

  • Employment Income
  • Business Income
  • Rental Income

Step 7: Agent Details

KRA has introduced a new regulation on the PIN registration which will require that you have an authorized Tax Agent to submit your application on your behalf. This means that you simply can’t finish the PIN registration process by yourself.

Once every field has been filled with correct information you will be able to submit the information. However in the event, you had forgotten to fill a field, an Error Tab will appear and inform you the sections where you have not completed before you can proceed.

Step 8: Download & Print

When you successfully submit your information, you will be able to see a message saying “Registration Application has been Submitted Successfully.” Your new PIN will be displayed on the screen and you will also be to see a link labeled “Click here to download PIN certificate” that will allow you to download your new PIN and print. That’s it.

Here Is To Your Success In PIN Registration.

Enock Kiprono

Founder & Team Leader at Dealpoa.com.

This Post Has 229 Comments
  1. I have tried to download the link in step 1 but it is not opening. kindly help.

  2. suppose you are in turkana?where will you get an agent for kra?stop joking and frustrating kenyans.

  3. Hi,
    I have been trying to Register my KRA PIN Using iTax System. Unfortunately a get a snag with the part concerning ‘Agent Details” please assist?

  4. Hi,
    I have been trying to Register my KRA PIN Using iTax System. Unfortunately a get a snag with the part concerning ‘Agent Details” please assist?

  5. its good for the migration that is occuring….. i hav read that u cant submit sombdy’s new registration unless ur an agent…. kindly clarify for us the requirement of being an agent.
    thanks.
    yatmackinc@gmail.com

  6. i have tried to register pin certificate but you are telling me the information is not deffer BN/2014/300090

  7. What the procedure for applying for the Tax Compliance Certificate Online?

  8. Hi, how do I get my registered pin n password or I cant remember the email that was used.

  9. i have tried to download the link in step 1 but it is not opening. kindly help.

  10. Hi their,
    I am not able to register in ITAX, It was showing error Message ( the details are entered for alien id and DOB is not matching with our record of alien residency data in ITAX.). Even i have visited KRA office but on till Now its not sorted out.
    Kindly help or provide alternate solution.

  11. On the part of Date of Birth, what if my I.D card does not have the month and date of birth but has only the year of birth? Is there any way I can get the PIN?

  12. l did not get my pin certificate please sent it to me . kindly help me to get that certificate thank you

  13. This is the most difficult thing especially fopr the people who dont have access to internet.
    I have been to Uhuru park like ten times and no assistance is forthcoming and the explanation is always the same, “go to a cyber”. who will pay for the cyber yet I have paid taxes in other forms?
    Since I want to be paying taxes, is that paper not more than one shilling really worth the time am wasting to and from that far end of the CBDA?
    What is the best that you can do to save man hours, man power, irritation, and for sure save some people the likelihood of an accident in the busy Uhuru High way?
    On Behalf of many Kenyans and to whoever will read this, we are annoyed.
    Regards,
    BMM

  14. Please I don’t think its a good idea to frustrate Kenyans like this, the links u are directing everybody to, are not working and if you are referring us to cybers, who gains after all because I have my laptop and if you are telling me to again go to cyber my friends, some of us are not in the position in which are in.So please sometimes have mercy on Kenyans who are straggling to acquire the site

  15. I successfully registered for my Pin but after I submitted all the Data, I left the site before I clicked on Download and Print (Step 8). Will you Email or how do I get the certificate?

  16. hi? have been visiting Kra since may to collected my tax compliance certificate bt day in day out I’m always told to update my Kra pin at the cyber. which have really tried bt found no assistance at all. how do i go about it? regards

  17. Transfer the records automatically to easy these services because i am not able to register

  18. On the part of Date of Birth, my I.D card does not have the month and date of birth but has only the year of birth?

  19. This part of Agent details should be deleted, or everyone to be registered as an agent.

  20. I am unable to complete my itax registration because my employer has not updated its pin in itax and i don’t see it doing soon. Please help me urgently to update mine.

  21. Hi I have PIN no.s but I cant register the company or individulas
    HELP????????????

  22. i would like to be an agent, what are the requirements and the procedure?

  23. I TAX is the best. Those who have problems with it are the same who ignored the call for I TAX training when it was free of charge.
    Leave the agent details blank and proceed with the registration. Avoid Ignorance and Negligence.
    Regards

  24. how can i become a tax agent? mean which process do i need to undergo in order to be a n agent?
    thanks in advance

  25. have tried to enter my id no. the exact one but the dates in the id, are said to be not matching with the records in National Registry Bureu itax, what do i do?

  26. I have tried to down load the link in step 1 and its not responding. please help

  27. I am not able to register in ITAX, It was showing error Message ( the details are entered for alien id and DOB is not matching with our record of alien residency data in ITAX.). Even i have visited KRA office but on till Now its not sorted out.

  28. i operate a cyber in town Nairobi n i am having a problem with the obligation page for new applicants
    (new pin) the box i am supposed to tick income tax resident is not active check your website please it is frustrating

  29. I have tried to registered my KRA PIN Using iTax System but I did not afford. please help me
    thank yuo

  30. Hi, Need your help. I applied for my tax compliant certificate on 28th Nov 2014 but have not received the same nor have I received any communication through my mail over the same

  31. i cannot remember the password when i enter forgot password it was sent but i cannot retrieve it because i dont know the email which it was sent to.

  32. WHO QUALIFIES TO BE A TAX AGENT? will it need me to pay the tax agent and if so what is the range. Some ID read like this 00/00/1980. This can not go through using the system , what should i do??

  33. i lost my PIN certificate and i have the PIN number how will in get another one please help

  34. hi,
    please assist me the link is not opening,i have tried.
    regards.
    nelson.

  35. I AM PETER GIKONYO MAINA OF PIN NUMBER A002697776T MY ID NUMBER HAS NO BIRTH DATE KINDLY ASSIST ME

  36. i want to register itax and there is an option of date of birth. kindly assist me

  37. i have tried to download pin certificate but was unable to get it will you kindly send it to me via email

  38. Hi
    I am not able to register in ITAX, It was showing error Message ( the details are entered for alien id and DOB is not matching with our record of alien residency data in ITAX.).
    Kindly help or provide alternate solution.

  39. i have tried to print PIN certificate from the KRA portal for somebody who has not registered in the portal. what is the process?

  40. I have tried to register for itax but when i fill the partners pin it gives an ‘the pin does not update the ipage’what could be the reason behind it

  41. I registering a PIN for a group but then on the economic tab where you put your economic activities of the group has a problem. whenever I chose the economic activity of the group, the database keeps asking me to put at least one economic activity. What do I do? Kindly assist.

  42. I am registering a PIN for a group but then on the economic tab where you put your economic activities of the group has a problem. whenever I chose the economic activity of the group, the database keeps asking me to put at least one economic activity. What do I do? Kindly assist.

  43. Please assist . Am not able to log in to the system for registration purposes (Itax)

  44. Please assist. Am unable to log in to the itax system for registration purposes

  45. As a student,on the individual option of e-registration,can i still register with iTax,now that i am unemployed?What are the benefits of registering early before i get employed?Please shade some light on this so that
    i enlighten my colleagues because most of the students have no idea about the iTAX…………

  46. have tried to register for I tax but the message that comes is that I should check with the nearest KRA stations,there is somewhere my PIN needs update please help,
    My ID No : 25411244

  47. I lost my pin certificate please send it to me .
    my name Levis O Mwakisha
    ID No is 21655516

  48. WHERE DO I FIND A TAX AGENT, IF THIS PROCESS IS SUPPOSED TO BE FULLY ONLINE? PLEASE HELP ASAP4

  49. i have struggle to fill the form to get a company pin for almost a month going to KRA several time ,now every thing was submitted successful but upto now have not received the pin certificate to print. what is the way forward ,hope someone will go through this mail for assistance.

  50. hi ,
    why do we need a tax agent submit my pin registration is this not a new grounds for corruption . I thought taxi returns is for individual to fill and make the returns . I pay taxi as individual not through agents

  51. What the hell am I supposed to fill at the Security Stamp? Is it the number am seeing after arrows or is it the date of the stamp on my hard copy Pin. Certificate? Kindly advise.

  52. i can’t access my kra pin.my computers tells me that to always get out for registration, why?

  53. I have tried to download the link in step 1 but it is not opening. kindly help.

  54. why is it takes time to get feedbac after fillin returns and yet u hv provided efficient way.mine is still pendn for confirmation.

  55. why it takes time for confirmation of returns after fillin it online,or manual work stil bng embrace.i did it bt no feedback yet.
    .

  56. I am not able to register in
    ITAX, It was showing error
    Message ( the details are
    entered for alien id and DOB is
    not matching with our record
    of alien residency data in
    ITAX.). I can’t go beyond this point.

  57. How can someone register on I-Tax if the date and month of birth on ID shows 00/00/1985?

  58. How do i get to become an agent so as to be able to register various kenyans from my cyber cafe. I have been having customers visiting frequently but i dont know how to go through with the agent section.. Its giving me headache please assist me so as to assist my fellow Kenyans
    REGARDS TO YOU

  59. I did not get my kra pin that was prepared by AIRTELMONEY as an agent please send it to me or if it is not there i register new,

  60. Am not able to register(DOB is not is not matching with our records)thats the error that am receiving,kindly help

  61. Hi,what details that make someone to be come an agent? please help me.Thank you.

  62. I just registered after filling in all the details i get an error message what should i do ? i am still waiting for you to atleast send it to my email please help

  63. Please advice, my employer’s PIN number P051097200R is not recognized. Secondly, who are the KRA registered Agents?

  64. I am trying to log i to itax system but it cant open….its displaying a text that the site is untrusted. please help. Am in need please.

  65. How do i get my pin because lost its certificates and i cannot remember off head. can i use my ID card number to retrieve pin

  66. This is a great innovation. But how come when performing PIN checker, saving and printing the result is disabled. How can someone successfully execute this procedure???

  67. i could not access the the return form due to lack of password. the password was sent to wrong email address which does not exist.and efforts to have it sent to the correct email address proved to be fruitless.

  68. I am trying to get the KRA page to register the pin in the Itax but I can only see the login page for registered users only. Where do i find the link?

  69. Why tax agents, and who are they? because what i hear around is that there are people who charge a fee of between 200 to 500 kshs to assist in filing there returns. Are these agents paid?

  70. I still have the old PIN No. can I use the same to itax or should I apply for a new one.

  71. am trying to register by use of ma current kra pin but am bieng told the pin is incorrect please help me confirm my pin…

  72. Am operating a lodge business and am not registered with KRA,how am I going to submit ma returns now that there is no output and input?

  73. I have tried to file returns for 2014/2015 but the itax has wrong record of my ID and date of birth. My correct records are :Id no.10030729 and date of birth is 25/09/1968.
    Pls do help to rectify for me to file the returns.

  74. I cannot accesss retern form coz my password was sent on a wrong email adress.Effort to try for it to b sent in my email is fruitless..Plz assist me.My Pin s A007143446j …

  75. I cannot accesss return form coz my password was sent on a wrong email adress.Effort to try for it to b sent in my email is fruitless..Plz assist me.My Pin s A007143446j …

  76. Messagei cannot accessy reurn for due my password was sent on a wrong email address. Plz assist me

  77. Trying to submit Nil Returns. Details of our Certificate of Incorporation do not seem to appear in your records. Please let us know what to do. Thanks and kind regards, MAVJI VARSANI.

  78. Our Certificate of Incorporation number is not in your records. We want to submit our returns on-line. Cannot submit due to this. What to we do?

  79. am trying to register my company pin but its not going through, if I enter the business registration number its telling me that the business number has been issued with a new pin yet I have never done it before, what do I do to get a new pin? please help

  80. Hae, i have problem with my kra pin, was printed instead of download and then I was involved in VAT

  81. Pse,I have tried to fill my itax but the names and the dates of birth are not matching.My names are Chabwore John Bonaya ,ID NO 11893430,Date of birth 30/09/1971,My pin is A002800555 R,My Email is Chabworejohn@Yahoo.com……….Pse just assist me to my itax

  82. When trying to file returns ,i am asked to fill at least one income.Is this a mistake or what?.I have already indicated that my income is from employment.

  83. please my pin number and my id do not tally because my id bears my dad’ name as Obuora, And my pin number bears aluoch which l got when l got married.

  84. I have tried to file returns for 2014/2015 but the itax has wrong record of my ID and date of birth.
    Pls do help to rectify for me to file the return

  85. Hi,
    I have downloaded the Excel, Filled it, zipped it but am having problems with uploading it to complete mt return process. please help

  86. K R A please train cyber operators on how to fill i tax for their clients who go for assistance,They are checking wrong tax obligation for people,and i believe this will cost some people dearly .please do something before it’s too late.

  87. I went to Times Towers on 19th June 2015 for Password Reset, referred to Railway Club where the registration is going, I was told that the system is offline, and the lady I saw took my pin No which is A002765850F that she would send my PW to my email, but up to now nothing. Please assist.

  88. IF YOU HAVE A PROBLEM WITH THE DATE, TRY 1ST JULY AND YOUR BIRTH YEAR. I HAD THE PROBLEM

  89. I HAVE TRIED ENTER MY DETAILS SO THAT I GET THE ITAX PIN BUT HAVE FAILED TO FINISH DUE TO AGENTS DETAILS,HOW DO I GO ABOUT WITH THIS?

  90. It’s difficult to get registered ….could put the process flow Through print media.

  91. I have successfully updated my itax profile, but have not been sent the password hence cannot log in

  92. this system is totally different from the one that is being advertised. personal ID would be another best reference. in case one forgets his PIN no. to get a reset is frustrating affair. some of us don’t use it on daily basis, and its only a time like this when we need it badly, so to us its an event characterised by frustration. please make it simple to everyone

  93. My pin number is A003925825D l,am unable to activate my ipage to enable me fill my returns. My ID no 22667763.please advice ,thanks

  94. Please help. I have been trying to register on itax but i dont seem to go through because when i enter my employer pin number, it tells me the employer is not registered. is it that i cannot get registered on itax if my employer is not registered?
    When a person is newly employed and wants a pin number, what does she do incase the employer employing him is not registered on itax.?

  95. it is almost one week trying my pin. my computer shows a password has been sent to my email, not yet received it. my I’d/no. 7808512. pin A001836784Z

  96. While updating my details I get “Details entered for Date of Birth is not matching with our records in iTax.” . My pin is A005686612X and D.O.B is 12/12/1987

  97. One stupid question why do we have to file in our tax returns when we have already been taxeddoes some one want us to do his/her job?
    Is this action supported by any law of the land what if I fail to file?
    I have done this for the last 8 years and seen no difference they dont refund any ovetaxed amount.

  98. My date of birth does not tally with the one in records,thats an error message I get everytime I try itax.How do I fix this.Thanks

  99. I registered for my itax profile correctly but to this moment ave not received any password. Mi ID 13687707 kindly assist through mi email address

  100. Hi,i correctly registered my itax profile , but ave not received any password. Mi ID 13687707 kindly assist through mi
    email address .

  101. I keep getting a message that, my Date of birth is not consistent with the records pulled from National Registration Bureau database National register. My PIN is A004134057I. Kindly assist

  102. please assist me register for kra pin
    I’d no. 33407306
    d.o.b. 12 FEB. 1995
    I NEED IT URGENTLY!!! (student)

  103. HI, i changed my yahoo email which i had used during pin registration…how can i
    update with my current gmail

  104. https://itax.kra.go.ke
    This Connection is Untrusted
    You have asked Firefox to connect securely to itax.kra.go.ke, but we can’t confirm that your connection is secure.
    Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site’s identity can’t be verified.
    pls help

  105. hi i have tried to register my pin but it doesn't work with my date of birth since my id has ony year of birth.Id no.28581526 year of birth 1989 e-mail. joe.eriton7@gmail.com please help says:

    hi i have tried to register my pin but it doesn’t work with my date of birth since my id has ony year of birth.Id no.28581526 year of birth 1989 e-mail. joe.eriton7@gmail.com please help

  106. Hi I have tried to register my pin but it doesn’t work with my date of birth since my id has only year of birth.Id no.9842591 year of birth 1970 and PIN A002743666D e-mail. lembwakita2015@gmail.com please help

  107. I with my colleaques have had a hard time trying to register for the itax pins .Please avail itax trainiing at our county

  108. My compliance certificate expires on October now am worried about the advert with the deadline of 30th,am i supposed to register again?pliz clarify thank you.

  109. hi. I have tried to register but it show that I have two obligations. it should be individual since am employed, but it shows I have a company too. what should I do

  110. We are loyal and honest Kenyans but this tax procedures are frustrating us.Why dont u make them simpler so that we all participate in building our nation.

  111. what is SECURITY STAMP and if i have KRA certificate ,where does Security stamp appear.

  112. it is not working while trying to register online,why are you frustrating us with itax my pin A003870238T

  113. hello, my itax registration has not been going through, am told that my date of birth does not tally with the one in I tax records. please help, my email is maithyaemanuel5@gmail.com, my contact is 0722774301 and my DOB is 01/01/1983

  114. It is laughable how kra is trying to experiment with loyal tax payers on this new technology. kra has all the details for the tax payers, but then why frustrate kenyans for what they are not trained on. There are so many factors to be considered before such important technological advancement is implemented. Do your work and stop frustrating kenyans with your deadlines. our work is to pay tax, the rest are for experts.

  115. Step 7: Agent Details
    KRA has introduced a new regulation on the PIN registration which will require that you have an authorized Tax Agent to submit your application on your behalf. This means that you simply can’t finish the PIN registration process by yourself.
    This section requires some amendment people should be able to to finish their Pin registration by themselves

  116. My Pin No A001608603R after i filled the i tax it tell me the code has been successfully sent to you of which i don’t get through my email Please advice so that i can access

  117. What should one do when told dates are conflicting with the national registry. Please reply.

  118. i have successfully processed the kra pin the only problem is how to generate the pin certificate

  119. hello, am interested to be a tax registration agent since i run a one computer cyber at Maseno university

  120. It’s very frustrating when you bring in new systems without trying and testing them out ” it’s costing people a lot of money as the systems is always down I.e clearing goods in the port

  121. after compleating all the necessary fields in itax when registering a business the system says” please add aleast one business record”. whhat do i do next?

  122. after filling all the necessary fields when registering business in itax the system says “please add aleast one business record”. what could be the problem?

  123. Hi there, am currently working in a company that deals with poultry keeping machinery. Do they have to obtain a vat number since i understand these are zero rated goods? Please advice

  124. Hi there , am currently working in a company that deals with poultry keeping machinery. Do they have to obtain a VAT number as i understand that these are zero rated goods? Please advice.

  125. why is it that you have to update your pin from authorized agents, yet they are charging us 500/- per update.nowadays we are digitalized we should do it on our own please do something.500/- is too much. benjamin from mombasa.

  126. Thanks for the itax system ,why is it that you have to update your pin from authorized agents? be informed that they are charging us too much 500/- per update. are you the one regulating the price?why cant i update at my own? please do something about that.Benjamin from Mombasa.

  127. For any information regarding pin certificate,itax and returns,call 0726426865.We will be able to offer you the help you need.

  128. KINDLY ASSIST ME GETTING MY KRA PIN ID NO. 32519256 PHONE NO. 0706394728(STUDENT

  129. my id card has only a year 1974 .no date or month how can i be able to register for the pin

  130. am need [please on how i will get my kra pin
    id no: 32931377
    d.o.b 4 sep 1994
    full names

  131. We are told that you cant register a pin alone and that an agent have to submit and register for you. Please clarify can a colleague register for me or through an advocate or the agent have to be a registered agent with KRA..LOOKS QUITE COMPLICATING

  132. my id is with year of birth only and tried to register no luck my id is 8960787

    1. You will need to take your ID to KRA offices or iTax centres to perform data loading so that you can be able to apply for your PIN online.

  133. I AM TRYING REGISTER MY PIN WITH ITAX A001694727Z WHEN I REACH B_OBLIGATION_DETAILS IT NOT NOT ACTIVE THUS CONNOT SUBMIT

    1. You will need to have ID first before applying for KRA PIN. And you can only apply for ID when you turn 18 years old.

  134. I have filed my returns successfully……kudos to KRA staff Huduma Centre Kakamega

  135. Hello I am trying to register with the I tax but it the response is that my details are not matching with those at the bureau, what can be the problem. How can I you assist me?

  136. i cant file my returns because i dont have a pin and cant be able to creat one yet when i start the process am being asked to insert my pin, why dont you kra people inform kenyans to the larter all the steps to be taken and in anycase sensitize kenyans by all means.

  137. 1.How do you post returns when you are un-employed
    2. I got this error Your Error Reference No. is :1465394337652. What next

  138. I AM A STUDENT AT THE UNIVERSITY OF NAIROBI,PLEASE KINDLY ADVICE ON HOW TO ACCESS THESE TAX AGENTS AND INTERMEDIARY AGENTS,FOR YOU TO HAVE SUCCESSFULLY BEEN REGISTERED IN ITAX SYSTEM. AM STRANDED! WHO ARE THEY,WHERE CAN I GET THEM AND WILL I INCUR ANY FEE?…PLEASE REPLY.
    STEVE FROM UNIVERSITY OF NAIROBI

  139. a friend of mine registad i tax last year. she has forgotten the password and the email she used to update the kra pin. can you help her pliz

  140. Pliz help am trying to enter the date of birth in the return form but its telling me i entered the wrong one

  141. what should entered in the user id/pin column to login because i have tried to login with my pin several times unsuccessfully?

  142. while i was registering with itax..i filled my date of birth as in my id and an error occured saying the DOB i gave doesnt match with itax records…please help

  143. my DOB i filled on itax registration doesnt match with itax records hence error.please advice

  144. I tried to register again but was told I have already registwred …please can’t recall neither the password nor e.mail..please help me i will appreciate.my ID.30253652,date of birth,13-11-1991..

  145. Hello
    I don’t have my KRA iTax pin..I am trying to reset it but it says it has sent the new one to the registered email address…I keep checking my mails and nothing so far…is there a chance that the email address registered is different and if that is the case..how can you help??
    My KRA pin is A002964506W
    Thanks in advance.

  146. i have registered my pin at a cyber how to i file my return P9 when i dont know the email and password used?

  147. I cannot access the itax portal to file my returns. It claims that my PIN does not exist. Kindly communicate on the way foward through my email

  148. Please assist how i can get a new password to login to itax, because the first one it has gone to the wrong email account

  149. i tried to file returns online and couldnt remember my password so the site says its sending password to site but nothing comes through. can kra staff be more responsive pls

  150. MY DIRTH OF BIRTH DOESNT TALLY WITH THE RECORDS ON ITAX.KINDLY ASSIST. MY PIN A007210872N

  151. I don’t remember the date of birth that i used while registering for PIN. Kindly assist

  152. salaried employee when it comes to business income which i select no the submission does not proceed

  153. I have not filed my returns since 2005 and i have not being employed since then. I am required to migrate and i don’t know the process, how do i go about it before i file my returns?

  154. I lost my kra pin card please send me a new copy through my e-mail

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